THE PARENT COMPANY Product FAQ's List:

1. Q: Are Our Perfumes Genuine?

A: Yes, all our perfumes are 100% Genuine straight from local distributors.

2. Q: Why are some products come with unboxed?

A: The unboxed products are taken out from a complete set, there are 100%.

3. Q: Will the perfume break if I choose to send by post?

A: No. The perfume will be wrapped properly to prevent any breakage. The package is proven to withstand shock.

4. Q: Do I get a discount off the actual price if I pay by Meet-up?

No. The free delivery practice is an incentive to build consumers' confidence in our products and brand.

5. Q: What does EDT, EDP and EDC mean?

A: Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types. The concentration by percent/volume of perfume oil is as follows:

Eau de Parfum (EDP), Parfum de Toilette (PdT): 10-20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.
Eau de Toilette (EDT): 5-15% (typical ~10%) aromatic compounds nEau de Cologne (EDC): Chypre citrus type perfumes with 3-8% (typical ~5%) aromatic compounds

6. Q: How can I ensure that my order is secure and how do I trace my item's location once the order is made?

A: We send the ordered items by Registered Mail through various courier services and you can track your order upon receiving the tracking number for the product after the package is sent. Anything you may contact us via WhatsApp 011-33227588

7. Q: Is your website secure? What kind of information do you collect?

A: Yes, our website is secure. We strictly only collect information that you have provided us on the order page like Name, Email, Shipping Address and Contact Number. For more information, visit our Privacy Policy page.

8. Q: Are the prices final?

A: Yes, all our prices are nett and final.You may contact us for bulk order list via WhatsApp 011-33227588.

9. Q: Do we do Wholesale?

No, we don’t accept wholesale/franchise/reseller at the moment but just bulk orders.

10. Q: Are the perfumes travel-friendly?

A: Yes, absolutely. Both our perfume case and bottles are travel-friendly and all of our products would fit perfectly in your pocket and hand-luggage too.

11. Q: How does your company conduct product safety testing?

A: Consumer safety has always been a TOP PRIORITY at our company. We are committed to selling only safe products and work diligently to ensure that our formulations and packaging meet our exceedingly high standards and comply with applicable regulations in every country in which our products are sold. Our company is committed to ensuring the safety of our products and the well-being of our consumers. The ingredients used in our products have been tested and found to be safe when used as intended. Our strict product safety process includes review, evaluation and testing of ingredients and finished products. We continually reference peer-reviewed scientific research and evaluate our use of ingredients consistent with prevailing scientific opinion, related regulations, and our commitment to bringing our consumers high-quality, innovative products that comply with regulations everywhere in the world where we do business.

12. Q: How do I receive customer support?

A: Our main support contact system is WhatsApp, but you can also reach us by email. Our customer support team is available to assist you with any questions or concerns you may have. Please feel free to reach out to us on WhatsApp 011-33227588 or any other support channel that is convenient for you.

13. Q: How do I change my shipping address?

A: If you need to change your shipping address, please contact us via WhatsApp 011-33227588 as soon as possible. We will do our best to update your shipping address before your order ships. If your order has already shipped, we may not be able to make changes to the shipping address.

14. Q: What do I do if I entered an incorrect shipping address?

A: If you realize you've entered an incorrect shipping address, please contact us via WhatsApp 011-33227588 as soon as possible. We'll do our best to correct the address before your order is shipped. If your order has already been shipped, we recommend contacting the shipping carrier directly to try and reroute your package.

15. Q: Will my items come in one package?

A: Depending on the items you ordered, your order may come in multiple packages. We will do our best to consolidate your order into as few packages as possible, but sometimes it's necessary to split orders into multiple packages for logistical reasons. You will receive a separate shipping confirmation email for each package that is shipped.

16. Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide.

17. Q: Are you selling authentic items?

A: Yes, we are selling authentic perfumes and cosmetics.

18. Q: Can I get refund if I got a fake perfume?

A: We only sell authentic designer's fragrances; all our perfumes are 100% Original. Our main focus is do long term business with all our customers, if such case occurs, client/customer will get 100% refund.

19. Q: Can I pay by credit card?

A: Yes.

20. Q: Do you provide gift wrapping service?

A: Yes, we do. Service will be charged accordingly based on customers preferences.

21. Q: Do you provide name engraving service?

A: Yes, we do. Service will be charged accordingly based on customers preferences.

22. Q: Can I order with you in inbox instead of using website?

A: Yes, contact our professional fragrance customer service advisor via Whatsapp 011-33227588.

23. Q: Do you provide hand written wish card service?

A: Yes, we do.

24. Q: Can I order now but hold my parcel first? I'm away from the address I ordered.

A: Yes sure, please provide the exact date of delivery so we can proceed with the delivery accordingly.